Privacy Policy

Thermo Seal Insulation Systems is committed to protecting the privacy of it's customers, suppliers, employees and visitors to our website. This policy is a statement of principles and guidelines concerning the protection of personal information. Canadian privacy legislation defines "personal information" as any factual or subjective information, recorded or not, about an identifiable individual. This includes information in any form, such as: age, name, phone number, income, opinions, evaluations, employee files, intentions (for example, to acquire goods & services), and customer records.

Personal information DOES NOT include the name, title, business address or telephone number of an employee of an organization.

All personal information created, held, or collected by Thermo Seal Insulation Systems is protected in compliance with federal privacy legislation under the Personal Information Protection and Electronic Documents Act; 2000.

Customers

For the purpose of administering daily operations (issue invoices, administer accounts, collect and process payments), Thermo Seal Insulation Systems collects the following types of information:

• name;
• residential phone number;
• cellular phone number;
• residential mailing address;
• job site address;
• email address;
• payment information.

We only collect personal information directly from the individual except when we have the individual's consent to collect information from elsewhere or are permitted by law to collect it without the individual's consent.

Internet Visitors

Thermo Seal Insulation Systems does not collect any personal information such as name, phone number, or email when users visit our website.

Thermo Seal Insulation Systems has software in place to monitor network traffic, activity and to collect technical information when visitors browse through our website, download information, and view pages. The information that is collected and stored is listed below:

• internet domain and/or IP address from which the website is being accessed;
• type of browser(s) (Internet Explorer, Mozilla, Safari, etc.) used to access the website;
• date and time the website is accessed;
• pages visited;
• referring webpages or search engines if linked from another website, the address of the outside site is also collected;
• connection speed (dial-up, cable, dsl, etc).

This data allows us to determine the number of visitors to our site and the types of technologies visitors use. The information is gathered only to help us create an informative, accessible, and useful website for you to visit.

Use of Personal Information

Thermo Seal Insulation Systems is the sole owner of all information collected through the course of normal business activities and this website. We will not sell, rent, or share your information with any third party organizations unless required or permitted by law. We will only use your information for the purpose in which it was collected, unless we obtain consent prior to that use.

Security

We take every precaution necessary to protect your information both online and offline. When you submit personal information via the website, your information is protected. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers and servers in which we store personally identifiable information are kept in a secure environment with the necessary safeguards such as security software, passwords, and firewalls to prevent hacking or unauthorized access.